Our 8 Step Approach© to the process of negotiating gives you the map to navigate all types of conflict situations.

A management team skilled in the reading of the process and with this map at their fingertips can react rapidly to emerging circumstances.

They have a 'can do' mindset.

Disagreeing with Grace


I am writing this blog a mere two days after the UK was shocked at the news that a young female member of Parliament was murdered in a street in her constituency where she was born and brought up. Jo Cox was, everyone agrees, a principled and much loved and respected MP who represented a culturally diverse constituency where people of all religions and none are united in the grief and respect they have shown for her. Among the many tributes paid to her in the short time since her death, one has stuck in my mind. Jo Cox was a campaigner and activist previously employed by Oxfam where she had travelled to and worked extensively in many of the world’s major areas of conflict. She was a fearless campaigner on refugee issues...
Written by David Bannister at 12:57

Like a Virus


It’s common knowledge that being rude to people may not be the best way of achieving what you want. In fact, the effect of being rude will mostly achieve the very opposite: if you're rude to somebody, they're more than likely going to be rude right back to you, and certainly less likely to give you what you want. A resulting vicious circle of rudeness ensues, and a bad deal - or no deal at all – achieved in the end. New research conducted by the University of Florida suggests that an initial act of rudeness can cause a ripple effect where people who experienced rudeness are then more likely to be rude to other people, who then will be rude to others. In other words, rudeness can spread in a similar way to a virus...
Written by Sebastian Bacewicz at 12:57

Muhammad Says Knock You Out!


Been a very bad year for my heroes so far. The loss of David Bowie, Prince, Glenn Fry, Victoria Wood and now the sporting legend that was Muhammad Ali. Tragic. If you have not read the Fight by Norman Mailer, you should. The description of the legendary fight between Ali and George Foreman has to be one of the best books ever written about sport. Even for a non-fight-lover it is a brutal study of the pugilist’s skill. Mailer describes the dynamics of the battle in graphic detail comparing it to a chess match and to a piece of art.
Written by Alan Smith at 12:59

Dave Likes Driving in Sam's Car, It’s Not Quite a Jag-u-ar


Firstly apologies to the the 1980’s pop group Madness for the title of this blog. The Sun newspaper reported last week that “David Cameron finally manages to get a good deal – after negotiating a second-hand Nissan Micra for Samantha”. Apparently he drove this off the forecourt from the car dealer in his local constituency in Witney, Oxfordshire – very different from the public office £200K Jaguar which he rides in for work...
Written by Sam Macbeth at 12:55

You're Fired!


I do not suppose that there is a perfect way of sacking someone. It is never nice and never easy – either for the manager doing the deed or indeed the victim. Neither, I suppose, is there is a perfect way of doing it badly, but if there is, then surely Manchester United plc has come pretty close in their handling of Louis van Gaal’s dismissal earlier this week. You could not have made it up as speculation mounted that Jose Mourinho, the self-styled “special one” was set to be named as van Gaal’s successor...
Written by Robin Copland at 12:55

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