There is never anything on anyway

Published: Jun 04 , 2015
Author: Alan Smith


A relatively small
and parochial point this week, but it illustrates that opportunities to negotiate abound. A deal may just improve your position in any walk of life.

I have been working in the US this week and flew into JFK on Monday with the intention of staying in Manhattan on Monday prior to starting work on Tuesday. I booked into a small hotel just off Broadway.

Now, New York is 5 hours behind UK time so at around 9 pm (2 am on my body clock) I decided to turn in.

I switched on the TV for a little R & R. Nothing doing. Intermittent picture and no sound. A call down to reception. A knock on the door.

The technical guy managed to fix the TV. Problem solved.

After a couple of hours of fitful sleep I come round at 4 am local time, groggy and grumpy.

I switch on the TV. Nothing. Problem back.

It crossed my mind to get the technical guy back. But at 4 am? Not very happy. One of my priorities when staying in a hotel with the possibility of Jet Lag is having a decent entertainment system.

At reception that morning I informed the desk about the problem.

They wisely apologised and asked me what they could do to fix the problem that they had created. A great question.

Now tempting as it is to have a good old rant and complain, not much sleep makes anyone grumpy, I resisted. I also recognised a deal opportunity. I made a proposal: Upgrade me to a better room and give me a free movie - and that would make the problem go away. Deal done.

Look, the reality of life is that things go wrong. Mistakes get made. Stuff breaks. Changes create hassle. Having a good old moan is an option, but it gets you very little apart from the pleasure in making someone else unhappy and an increase in blood pressure.

If you have a complaint make a proposal to improve your position. It just might work.

Alan Smith


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Alan Smith

About the author:

Alan Smith
My background is marketing and advertising. After graduating in Economics I entered the agency world to become, at 28, MD of London's largest independent below-the-line marketing provider.

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Who is Going to Pick the Fruit?

It’s amazing how many people go into negotiations with no clear idea about their bottom line. “We’ll see how it goes,” seems to be the rather naïve thought and of course they leave themselves open to the risk of a really poor and unprofitable deal at the end of it. It is empowering to know your bottom line, especially when you have internal agreement at senior level. Think about it: the other side are aggressively demanding that you improve your terms, but you know that what they are asking for is beyond your bottom line.

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