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Published: Apr 12 , 2018
Author: Robin Copland

Regular readers may recall the story I told about pitching up at a hotel with my wife and young family in tow and admitting my desperation to them; I needed a bedroom and I needed it badly. My subsequent request for a discount fell on deaf ears – the words “desperate” and “good deal” rarely appear in the same sentence. My colleague,...

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Published: Mar 22 , 2018
Author: Robin Copland

So, there I was in the hotel lobby telling the team behind the desk all my woes. This was about the fourth hotel I had been to; no, I didn’t have a booking but I had my wife and three children outside in the car and I was kind of desperate; no, I didn’t know that there was a major conference in the town that we were visiting and yes, had I known about it, then I would probably have either avoided the place altogether or, at the very least, booked a family room. “Oh, you have...

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Published: Feb 01 , 2018
Author: Robin Copland

Most negotiations are more complex than they appear. Even although, on the face of it, party A, the seller (as an example) is meeting party B (the buyer) in a simple transactional negotiation in which, hopefully, differences can be ironed out and traded away so that a deal is done, the truth of the matter is that it is much more complicated than that. The seller has...

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Saving Face

I read a hilarious story recently about a guy who got into an argument with a supermarket when he tried to secure a refund on an opened tray of diced butternut squash because when he bought it, he’d thought it was cheese. The author of the story was standing in line at the grocery store behind our brave Cheese Connoisseur, tweeting updates in real time as this guy dug himself deeper and deeper into a hole. He was determined to get a $2.97 refund on the tray, which...

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