{"id":12783,"date":"2024-07-01T00:00:00","date_gmt":"2024-07-01T00:00:00","guid":{"rendered":"https:\/\/www.scotwork.com\/nz\/blog-nz\/vacation-desperation-use-negotiation\/"},"modified":"2024-07-01T00:00:00","modified_gmt":"2024-07-01T00:00:00","slug":"vacation-desperation-use-negotiation","status":"publish","type":"post","link":"https:\/\/www.scotwork.com\/nz\/blog-nz\/2024\/vacation-desperation-use-negotiation\/","title":{"rendered":"Vacation desperation? Use negotiation"},"content":{"rendered":"<article class=\"article__content\">\n<p>Have you ever had a travel situation that didn\u2019t go according to plan? Yeah, me too. In the past year, an airline that will go unnamed lost my bags.<\/p>\n<p>I was excited to be traveling internationally with my cousin, who\u2019s like a sister to me. We\u2019d planned our trip to Portugal for six months. We were to meet in Porto and make our way to our river cruise. That was the plan, anyway.<br\/><br\/>While I made it to Portugal, my bags remained in Tampa. I learned about this somewhat after my 2:30 am landing. I was supposed to take a river cruise along the Douro starting in less than 40 hours, but without a change of clothes and some essentials, my dream trip was about to become a nightmare. I realized I wasn\u2019t on vacation yet \u2014 I\u2019d have to negotiate first.<br\/><br\/>If you ever find yourself shocked out of vacation mode and into negotiator mode, here are some tips for handling the situation as effectively and efficiently as possible . . .<br\/><br\/><strong>Ask for something specific in return for your inconvenience.<\/strong>\u00a0In my instance, I proposed receiving airline miles and compensation for my cab ride and any international phone calls I\u2019d have to make to resolve the situation.<\/p>\n<p><strong>Find the decision maker.<\/strong>\u00a0The first customer service agent I dealt with wasn\u2019t authorized to respond to my proposal. Making sure to be respectful, I asked to speak with a supervisor who could authorize my requests.<\/p>\n<p><strong>Be tenacious.<\/strong>\u00a0In my attempt to escalate my situation, I ran into further resistance. I had to make additional calls to customer service and then send repeat emails. I was careful to make the basis for my request known, and I always asked for a response.<\/p>\n<p>Eventually, the airline agreed to award me the miles and reimbursement that I proposed. Even better, my luggage arrived just in time for me to take my river journey! I expressed my gratitude to all concerned, including my cousin, who\u2019d offered to let me wear her clothes. We were both glad that we didn\u2019t have to resort to that.<br\/><br\/>If you\u2019re going on vacation, don\u2019t be shy about proposing a remedy if things don\u2019t go according to plan.<\/p>\n\n<p><strong>We Can Help You Deal When Things Don\u2019t According to Plan.<\/strong><\/p>\n<p>You probably want to talk to us only when you\u2019re not on vacation, but when things don\u2019t go according to plan in what\u2019s supposed to be a dream situation, we can help you deal. Rely on Scotwork\u2019s nearly 50 years to get you the best possible outcome.<br\/><br\/>Talk to one of our experts today:<br\/>E: <a href=\"mailto:info@scotwork.co.nz\">info@scotwork.co.nz<\/a><br\/>P: 04 2979069<\/p>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>Have you ever had a travel situation that didn\u2019t go according to plan? Yeah, me too. In the past year, an airline that will go unnamed lost my bags. I was excited to be traveling internationally with my cousin, who\u2019s like a sister to me. We\u2019d planned our trip to Portugal for six months. We&#8230;<\/p>\n","protected":false},"author":78,"featured_media":12784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_legacy_url":"blog-nz\/2024\/vacation-desperation-use-negotiation\/","footnotes":""},"categories":[1],"tags":[],"class_list":["post-12783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vacation desperation? Use negotiation<\/title>\n<meta name=\"description\" content=\"World leaders in business negotiation training and consultancy with experts across 120 countries, with negotiation courses taught in 29 languages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scotwork.com\/nz\/blog-nz\/2024\/vacation-desperation-use-negotiation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vacation desperation? 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