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The Dirty Tricks of Negotiation and How to Spot Them (Volume 2)

Negotiation is a business critical skill. Recognising when tricks and tactics are being used to disrupt or undermine your position is crucial to retaining control.

We’ve been putting people in control of their negotiations for over 40 years and have seen everything from the devious to the downright underhand along the way. We thought you might enjoy a few of our favourites.

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Saving Face

I read a hilarious story recently about a guy who got into an argument with a supermarket when he tried to secure a refund on an opened tray of diced butternut squash because when he bought it, he’d thought it was cheese. The author of the story was standing in line at the grocery store behind our brave Cheese Connoisseur, tweeting updates in real time as this guy dug himself deeper and deeper into a hole. He was determined to get a $2.97 refund on the tray, which...

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