INTRODUCTION TO THE PROCESS OF NEGOTIATION

Scotwork

Negotiating Essentials

Our Essentials eLearning modules instil the basic concepts of negotiation in an easy-to-use, step-by-step online format. Perfect as a PRIMER for less experienced negotiators or as a REFRESHER for people who have completed our V.A.N.S. or A.N.S. courses and as a REFERENCE resource in future negotiations

Our Essentials eLearning modules instil the basic concepts of negotiation in an easy-to-use, step-by-step online format. Perfect as a PRIMER for less experienced negotiators or as a REFRESHER for people who have completed our V.A.N.S. or A.N.S. courses and as a REFERENCE resource in future negotiations

Who is it for?

From sales and service staff to retail assistants and customer care specialists; and those who support the senior negotiators. Scotwork Negotiating Essentials eLearning is ideal for anyone whose role involves negotiating with customers, suppliers or co-workers. No previous negotiation experience is necessary.

 

This self-guided learning tool allows your people direct remote access to Scotwork’s expertise, and can also be used as a teaching platform for managers and trainers.

 

“With Essentials I was able to give all my receptionists and customer-facing staff the skills they needed to manage customer issues in the most professional way.”

 

Zoé Dupont, Hotel Manager: trained by Scotwork France

What does Essentials eLearning teach?

Essentials eLearning’s 10 self-contained modules are the easy and fun way to get to grips with negotiation and grasp its process, principles and techniques. Your people will learn how to apply new negotiating skills across their personal and working lives, confidently support their leader-negotiators and use the modules as an invaluable reference bible.

 

The modules cover:

 

  • • How to resolve commercial and personal conflict
  • • A route-map of the negotiating process
  • • A checklist to prepare for negotiations
  • • How to identify and respond to signals
  • • Using the negotiating conversation constructively
  • • Factors that allow negotiations to take place
  • • Moving the negotiating process forward
  • • Bargaining, the heart of all negotiations
  • • Packaging a proposal to overcome obstacles
  • • A summary of key lessons and FAQs

More about

the modules

The bite-sized modules are packed with useful negotiation insights and vividly brought to life by animated characters.

 

The modules combine as a single storyline but also work as 10 individual, standalone lessons. This means the modules can be tackled in any order and revisited as needed. Each module is easy to follow and takes about 15 minutes to complete.

 

Each module includes:

ANIMATED VIDEO SEQUENCE

To explain an aspect of negotiation

INTERACTIVE ACTIVITY

To reinforce and embed the learning

DEEP DIVE READ

To give specific tips and guidance

MANAGER SUPPORT PACK

For internal training we offer a Manager Support Pack that contains exercises for you to reinforce the modular e-learning with customised support sessions for each negotiator

LANGUAGE CAPABILITIES

Currently available in English, look out for Mandarin, Spanish, Portuguese, French, German and Italian versions of Essentials in the coming months

How does your

business compare?

Do your negotiation skills size up to the industry benchmark? Find out with the Scotwork Negotiation Skills Capability Survey.

Capability Survey

Do your negotiation skills size up to the industry benchmark? Find out with the Scotwork Negotiation Skills Capability Survey.

Capability Survey