Today, there is plenty of coverage of Amazon’s decision to cease taking payment from UK-issued Visa credit cards as of January 19th 2022. According to Amazon, this is a response to Visa UK’s decision to increase its transaction fees (one of the freedoms they enjoy as a result of Brexit). On the face of it, those…
At the very beginning of the pandemic, we did a webinar called Negotiating in Uncertain Times. It was hugely popular for obvious reasons — at that time, no one knew what to expect. Eighteen months later, uncertainty hasn’t gone away; it’s merely changed. Instead of being uncertain about the virus, we’re now uncertain about inflation and supply…
Negotiation learning opportunities can be observed all around us. While at the grocery store the other day, I overheard a dad (with a whispering tone) remind his rambunctious toddler to use his “inside voice.” It reminded me of a particular negotiation . . .On a recent overnight stay at an Airbnb with a large group…
We’re a Halloween family. Love it! We decorate, we dress up, we get the biggest candy bars to hand out — the whole bit. Halloween is the Buck family’s jam. And every Halloween, kids (and some adults) flock to our front door armed with their canned question: “trick or treat?” Without fail, we respond with…
The recent collapse in Franco-Australian relations following the new Aukus security pact got me thinking about how an erosion of trust can sour once amicable relationships. When France and Australia are back at the negotiating table, how is that likely to play out? Not well, I’d venture. People have long memories — betray their trust…
On a flight from Glasgow, I came across an article in the in-flight magazine about how to make more effective use of persuasion to get what we want out of life, business and family relationships. Warming advice indeed. The basic premise is that it is much more powerful to surround our persuasion with strong rationale…
