Negosiator yang baik tidak mengandalkan naluri. Mereka mengandalkan keterampilan.

F. O. N. (Fundamentals of Negotiation) – Dasar-dasar Negosiasi

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A. N. S. (Advancing Negotiation Skills) – Mengembangkan Keterampilan Negosiasi

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A.C.E – Aplikasi, Konsolidasi & Integrasi

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